Mobile Care Plan Tool Requirements Gathering

Templates:

• SDOH
  • Housing
  • Food
  • Access to Health Care
  • Access to Medication
• Public Health
  • STI screening and treatment
  • IVDU risk reduction
  • Substance Abuse Treatment
• Immunization
  • COVID
  • Influenza
  • TDAP
  • Shingrix
  • Pneumovax
• COVID
  • Symptoms/testing
  • Treatment

Next Steps:

Step 1: Identify a group of representative users for each site to include:

Field workers (4-5) - Gathering the data

Administrative staff (2-3) - Providing direction, collecting the data

Technical/Business support staff (2-3) - Currently providing support to the Field and Administrative workers via tools & processes

Step 2: Initiate engagement with the site-specific group to gather:

Details on current client engagement processes employed within the field

Examples of existing tools that are being used to collect and track information for Field & Admin personnel (this could include both physical and virtual tools like paper questionnaires, etc)

Reporting process, external and internal requirements, and associated KPPs/KPIs (if they exist)

Other site-specific processes which may fall within, or impact project scope

Step 3: Identify gaps in tools/processes to include:

Functional gaps between current need in the Field and available tools

Gaps in information availability, based upon reporting or tracking demand

Usability/discoverability gaps

Operational gaps between current and project specific goals

Step 4: Iterate on solution design and fit

Validate process flow and functional design with the Site-specific group

Validate information gathering/reporting outputs

Validate proposed integration with internal/external systems