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Guide to Writing Personas

Vision, Mission, Objectives

The COVID-19 pandemic has caused significant disruption to the nation’s public health and healthcare infrastructure. In Year 4 of the Strengthening Public Health Systems and Services through National Partnerships to Improve and Protect the Nation's Health by strengthening adult immunization practices in health centers serving high risk vulnerable populations, the National Association of Community Health Centers, (NACHC) will apply lessons learned from COVID-19 to address Flu, Pneumococcal, and other adult immunizations.

NACHC’s strategies in year 4 to close immunization gaps includes working with up to 10 primary care associations, health center-controlled networks, and up to 80 health centers to get more shots in arms by:
• Applying CDC Standards for Adult Immunization Practice
• Work with States with Adult Immunization Programs
• Harmonizing of adult immunization service delivery with clinical and data workflows
• Use of traditional and non-traditional partnerships
• Working with care extenders such as pharmacists and community health workers
• Strategies to improve documentation of adult vaccinations and interoperability

By applying Human Centered Design (HCD), LEAN Informatics, and implementation science methods NACHC’s proposal includes blended learning model using the following elements:
• HIT informed quality improvement working with HCCNs and PCAs
• Quality improvement focused learning community to share lessons learned and promising practices of health center teams
• Documentation and data integrity
• Patient facing FHIR App to document vaccine status
• Understanding actionable SDOH data to enhance clinical management of high-risk patients, improve health outcomes, and drive health equity

A collaborative approach that starts at point of care and builds on existing assets in the health center network will result long term in cost savings, shared knowledge, patient and provider engagement, and increased coordination.

Learning Community Activities “Menu”

This document contains a list, or “menu,” of activities that each health center, HCCN, and PCA in the Adult Immunizations Learning Community may use to finalize an area of focus and plan Sprint 1 and 2 activities. We recommend utilizing the list as part of the process to shape an implementation plan by December 15th .

The activities in the list below were identified through a scan[i] of effective strategies to increase adult immunization rates, however, they are not intended to limit or constrain the options for your organization. They are meant to jumpstart the conversation and process to initiate Sprint 1’s focus on influenza and COVID-19.

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