Hometown Intervention Assessment

Internal Characteristics

What are the characteristics of your health center? (rural/urban; other demographic variables)?  

Hometown Health Centers (HHC) is in a densely populated suburban area within the Mohawk Valley region of NY with a population of over 66,000. HHC is nationally recognized for providing high quality, cost-effective primary health care to all in need, with particular concern for low-income residents. HHC offers the main dental facility which accepts Medicaid within the entire county. The city of Schenectady has a diverse population but ranks below the national average for graduation from a bachelor’s program or higher (approx. 22%), however, almost 85% have graduated from HS. Approximately 20% are living in poverty.  We employ a very diverse staff and offer multiple translation options in both site locations.

What are the infrastructure characteristics of your health center (use of the expanded care team, culture)?

How do interventions and/or workflows need to be adapted to ensure health equity?

There is a large population in Schenectady County (nearly 16% in 2021) of residents who were born outside of the country – we need to ensure that we are offering appropriate services. For example – a recent migrant population was placed in Schenectady County, and the county itself was unprepared with a plan of how to best help. As a result of this placement, many community organizations came together to formulate a plan – more of this type of partnering is needed within the county to promote more health equity. We have recently implemented the inclusion of patient race/ethnicity within our reporting system and are now able to drill down for all of our monitored quality measures in an effort to evaluate health inequities within our organization.

How complex are the patient interventions to implement (e.g., perceived difficulty of implementation, reflected by duration, scope, radicalness, disruptiveness, and number of steps required)?

Funding sources are always a challenge in the services we provide as this can hinder our growth as an organization. Programs which would benefit our patient population oftentimes come with funding shortages, etc. which puts us at a disadvantage. Staff shortages are also posing big issues for us as an FQHC in terms of inability to participate in projects we would otherwise love to be a part of due to conflicting priorities, etc.

What are key characteristics of the participating setting(s)?

As an FQHC, we offer Primary Care (including geriatrics and pediatrics), Behavioral Health, Dental, OB/GYN, and onsite lab/pharmacy services. HHC operates a main site location in Schenectady, NY with a satellite site in Amsterdam NY, and has 2 SBHC clinics, as well as offering Dental Outreach in Schenectady schools. We have a very diverse staff who are all trained Cultural Awareness and have ongoing Customer Service training. Due to this, staff are mindful of cultural uniqueness and are dedicated to continuous improvement. Like many in the health care setting, we are faced with issues such as short staffing and staff burnout.

External Characteristics

What external or environmental supports or threats are there?

HHC partners with several community agencies and providers within our geographic area. We pride ourselves on those close relationships as they are a factor in patient engagement with our practice. There is, unfortunately a shortage of dental providers in our area who take Medicaid, and this has presented a huge problem for our area. Patients are frustrated with long wait lists as a result and are not able to be seen within an acceptable timeframe for them.

Plan

Actual

Describe Intervention

Chosen intervention: Provide Statin Education to providers during regularly scheduled provider meeting – CDPHP to come onsite. Awaiting presentation.

Plan for intervention: CDPHP to come onsite for 1-hour educational session during provider meeting on a TBD date.

Chosen Intervention:

Date when implemented:

Updates:

Reach (#/% patients – or providers, for provider-facing interventions – who participated in intervention)

Reach of implementers/providers?

Planned: 18 providers

Reach of implementers/providers?

Actual:

Reach of patients?

Planned: N/A

Reach of patients?

Actual:

Efficacy (Impact of intervention on important outcomes)

How will you measure that your intervention is working? Pre/post-test or provider feedback

Were you able to accurately measure how your intervention was working?

What outcomes do you expect? Improved test score from pre to post-test.

What outcomes have you seen?

How will you ensure your intervention will be effective for your target population? CMO to review presentation for appropriateness.

Did your intervention reach the target population?

What unintended consequences or outcomes might there be? Provider frustration/pushback at pre/post-tests.

What unintended outcomes did you experience?

Adoption (#/% and representativeness of staff and sites who implemented the intervention)

How did clinicians respond to interventions to intensify medication more rapidly/address therapeutic inertia?

Who will deliver the intervention (actually do the work)? Include staff and sites, if applicable. CDPHP to present at Schenectady site in conjunction with CMO/QM.

Who delivered the intervention? Did they have the skills and time needed to complete the intervention?

How will you know if clinicians/care teams/sites used the intervention? Meeting attendance.

What proportion of the planned staff/sites implemented the intervention?

Were there any differences between care teams/sites who adopted the intervention best vs. others who did not (e.g., differences in staff types, capacity, etc.)?

Implementation Fidelity (How closely the staff/sites followed the intervention design, delivered it as intended – also called fidelity to the intervention)

How will you know what adaptations or modifications were made during the intervention? Provider engagement with presenters/CMO.

How did you track modifications during the intervention?

What might be some of the possible obstacles to consistent implementation? Staff call outs/provider schedules.

What were the barriers to consistent intervention implementation?

What costs and resources (including time and burden, not just money) need to be considered? Provider Time: 1 hour block to provider schedules

What costs and resources (including time and burden, not just money) need to be considered?

How closely did the staff/sites follow the intervention design and deliver as intended?

Check all that apply:

• Followed as designed
• Followed with minor modifications
• Followed somewhat as designed
• Not followed as design
• Delivered consistently/as intended
• Delivered somewhat consistently/somewhat as intended
• Delivered inconsistently/not as intended

Modifications made and other notes:

Maintenance (Extent to which intervention is part of routine practices and protocols)

What reinforcements will you put in place to sustain the intervention, if effective?

• Protocols
• Clinical decision support (alerts, order sets, templates, registries)
• Policies
• Regular training
• Regular reports
• Incentives
• Other:

Explain: If proven effective, we may offer regular trainings by CDPHP or other plans. Potentially will develop a protocol.

What reinforcements did you put into place to sustain the intervention?

• Protocols
• Clinical decision support (alerts, order sets, templates, registries)
• Policies
• Regular training
• Regular reports
• Incentives
• Other:

Explain:

How will you spread your intervention and lessons learned? Touchbase with providers at 1 mo post training to get provider feedback on what’s working/what’s not, etc.

How will you spread your intervention and lessons learned?

What are likely modifications or adaptations that will need to be made to sustain the intervention over time (e.g., lower cost, different staff, reduced intensity, different settings)?

Intervention #2

Plan

Intervention #2

Actual

Describe Intervention

Chosen intervention:

Plan for intervention:

Chosen Intervention:

Date when implemented:

Updates:

Reach (#/% patients – or providers, for provider-facing interventions – who participated in intervention)

Reach of implementers/providers?

Planned:

Reach of implementers/providers?

Actual:

Reach of patients?

Planned:

Reach of patients?

Actual:

Efficacy (Impact of intervention on important outcomes)

How will you measure that your intervention is working?

Were you able to accurately measure how your intervention was working?

What outcomes do you expect?

What outcomes have you seen?

How will you ensure your intervention will be effective for your target population?

Did your intervention reach the target population?

What unintended consequences or outcomes might there be?

What unintended outcomes did you experience?

Adoption (#/% and representativeness of staff and sites who implemented the intervention)

How did clinicians respond to interventions to intensify medication more rapidly/address therapeutic inertia?

Who will deliver the intervention (actually do the work)? Include staff and sites, if applicable.

Who delivered the intervention? Did they have the skills and time needed to complete the intervention?

How will you know if clinicians/care teams/sites used the intervention?

What proportion of the planned staff/sites implemented the intervention?

Were there any differences between care teams/sites who adopted the intervention best vs. others who did not (e.g., differences in staff types, capacity, etc.)?

Implementation Fidelity (How closely the staff/sites followed the intervention design, delivered it as intended – also called fidelity to the intervention)

How will you know what adaptations or modifications were made during the intervention?

How did you track modifications during the intervention?

What might be some of the possible obstacles to consistent implementation?

What were the barriers to consistent intervention implementation?

What costs and resources (including time and burden, not just money) need to be considered?

What costs and resources (including time and burden, not just money) need to be considered?

How closely did the staff/sites follow the intervention design and deliver as intended?

Check all that apply:

• Followed as designed
• Followed with minor modifications
• Followed somewhat as designed
• Not followed as design
• Delivered consistently/as intended
• Delivered somewhat consistently/somewhat as intended
• Delivered inconsistently/not as intended

Modifications made and other notes:

Maintenance (Extent to which intervention is part of routine practices and protocols)

What reinforcements will you put in place to sustain the intervention, if effective?

• Protocols
• Clinical decision support (alerts, order sets, templates, registries)
• Policies
• Regular training
• Regular reports
• Incentives
• Other:

Explain:

What reinforcements did you put into place to sustain the intervention?

• Protocols
• Clinical decision support (alerts, order sets, templates, registries)
• Policies
• Regular training
• Regular reports
• Incentives
• Other:

Explain:

How will you spread your intervention and lessons learned?

How will you spread your intervention and lessons learned?

What are likely modifications or adaptations that will need to be made to sustain the intervention over time (e.g., lower cost, different staff, reduced intensity, different settings)?